Open Internet Principles of Wireless Hometown
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on three primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services;
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Congestion Management: Wireless Hometown limits each customer to the amount of bandwidth allocate to them according to their service plan. This ensures we have control on the amount of traffic going through each Access Point on our network. We strive to provide consistent, reliable speeds at all times. There are no usage limits.
Application – Specific Behavior: Wireless Hometown uses a “protocol-agnostic” technique regarding bandwidth management. Customer traffic is congestion-managed based on current bandwidth stated in different service plans, not based on the applications or content being used.
Device Attachment Rules: Any device connected to the Wireless Hometown network must conform to publicly available industry standards and be non-harmful to the Wireless Hometown network.
Security: The Wireless Hometown network is password protected and no device is allowed to connect to our network that we do not authorize. Wireless Hometown uses ODFM transmission protocol, featuring a design that encrypts secure wireless data transmission. Data is encrypted with over-the-air DES (Data Encryption Standard) encryption. E-mail is also scanned for viruses. However, if the customer clicks on a link within an e-mail Wireless Hometown’s virus scan will not be employed. Customers are urged to use caution when opening and clicking links within suspicious e-mails. Customers are issued a new dynamic IP every 24 hours as an added measure of security.
ISPs must disclose the following performance characteristics:
Service Description: While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Wireless Hometown’s service offerings. Wireless Hometown uses a shared multi-point system that has limitations when saturation of radio time occurs. Specific speeds and latency may vary depending on the level of network activity, customer’s signal strength, the end user’s computer, wireless routers, presence of RF interference and atmospheric conditions. Wireless Hometown personnel do not warrant the service will not be interrupted or error free due to equipment failure, frequency disturbances, acts of God or maintenance. With the growing number of wireless electronics some products, including but not limited to, baby monitors and cordless phones, may cause interference with wireless internet radio signals.
Impact of Specialized Services: Wireless Hometown does not offer any specialized services at this time such as VoIP or IPTV.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Pricing: Please visit our website http://www.wirelesshometown.com for pricing on our broadband Internet access service plans. The subscriber is not obligated to any subscription fees for more than one month at a time. Wireless Hometown will not refund any installation fees.
The Information We Collect:
of personal information we collect when you subscribe to our service:
-Security question and answer
The Way We Use Information:
We use the information you provide about yourself when subscribing
for Internet service for our customer data base. We do not share this
information with outside parties for any reason.
In order to retrieve your password, you must answer the security question you chose upon subscribing to the service.
When credit card or debit card information is entered into our system, we are able to see the last four digits of the card only. When a customer cancels service this information is deleted from our customer data base.
Changes to an account can only be made by the primary subscriber.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place appropriate electronic and managerial procedures to safeguard and secure information we collect online.
Sensitive information is never shared via e-mail with a subscriber.
How You Can Access Your Information
You can access your information by logging onto your account using your username and password. If you cannot remember your username or password, we will take reasonable steps to verify your identity before granting access to your account.
Redress Options: Wireless Hometown contracts with an outside vendor for technical assistance between the hours of 6:00 a.m. – 12:00 a.m., seven days a week. Customers are also encouraged to contact the local office between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. Should a customer experience a service outage, it is their responsibility to report the outage to our office and allow Wireless Hometown 48 hours to resolve the outage. If the outage extends beyond 48 hours after reporting such outage, and the cause is determined to be Wireless Hometown equipment, you may be eligible for down-time credit on your account.
Customer complaints are handled timely and on a case by case basis. If you have questions regarding Wireless Hometown’s Network Management practices, please contact us at:
Wireless Hometown, LLC
315 A Mooty Bridge Road
LaGrange, GA 30204
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and Wireless Hometown's Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of Wireless Hometown rights holders and end users.